Delivery/Returns Details

Areas Covered

Delivery only covers UK Mainland

UK Mainland delivery does not include Scottish Highlands & Islands, Northern Ireland, Isle of Man, and the Channel Islands

Scottish Highlands includes postcodes: AB30-38, AB40-56, FK17-99, G83, IV1-28, IV30-32, IV36, IV40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50.

Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Northern Ireland, Isle of Man, and the Channel Islands includes postcodes: BT, GY, IM, JE, TR, PO.

Should you wish your purchase to be delivered outside of the UK Mainland please Contact us or telephone 01302 390483 for delivery rates, the average charge is normally £10.00-£15.00 plus VAT extra.

Dispatch of Goods

Dispatch is usally same day if the order is received before 2pm; Delivery times Monday to Friday 8.00am-6.00pm.
If the item is temporary out of stock we will contact you via e-mail or telephone explaining reason for delay.

Should you require am/pm or Saturday delivery please Contact us or telephone 01302 390483 for delivery rates.

Delivery Companies

UKMAIL - Next day delivery on all orders made before 2pm. You can track your order at www.ukmail.com

Royal Mail - First Class recorded delivery.

 

Deliveries

All deliveries will require a signature on arrival.

If a delivery is visibly damaged on receiving of goods you should sign for them as ‘damaged’. If unable to check the contents of a delivery you should sign for them as ‘unchecked’

You should report any damages, shortages or wrong items within 3 working days to Discount Cash Registers. Discount Cash Registers may be unable to act on reports received after this period.

Delivery dates and times are promises giving in good faith by the Company to indicate an estimated delivery time, but shall not amount to any contractual obligation to deliver at the time stated. No liability for direct or consequential loss or damage arising from delay in delivery will be accepted by Discount Cash Registers.

Guarantee

Repair within the guarantee period (12 months). Please contact Discount Cash Registers (DCR) for a Returns Number. The forwarding charges are shared (you pay the charges for delivery to DCR and DCR pays for charges for the return)

*Keep all original boxes and packaging to comply with our returns/warranty terms.

Any product sent back to the Company must be complete with serial numbers, the Company’s invoice details and full details of any faults. Repair or replacement will not be issued until defects have been agreed by the Company. Goods should be returned quoting original order number with the appropriate returns note. In no circumstances will goods which have been mis-used, damaged or defaced in any way be accepted for credit.

Please Note: we cannot be held responsible for loss of data or corrupt data under any circumstances.

Returns

Dead on Arrival (DOA). On receiving your new purchase and it is non functional we will replace your item free of charge, You have 3 working days from receiving the item to report the DOA.

Products which have found to have no faults or where the customer has simply changed their mind will be refunded, subject to a £15 + VAT restocking charge and non refundable delivery costs, all goods need to be returned in a re-sellable condition with the same packaging they were delivered in. 

Right to Cancel

In line with the Distance Selling Regulations 2000 you are required to send a notice of cancellation in writing or another durable medium, including fax or e-mail within seven working days from receipt of goods. Please state your name, address, username, item number and reason for cancellation of the goods. A telephone call is not enough to constitute a cancellation. Goods that have not been cancelled within 7 working days under the cooling off period will be refused.
Please be aware that business to business transactions are not covered under the Distance Selling Regulations 2000.

  

Discount Cash Registers is a trading name of Doncaster Cash Registers, Registered in England No.4634423
Registered Office: 2 Railway Court, Ten Pound Walk, Doncaster. DN4 5FB
VAT Registration No. 772 4021 49